25.10.2019 Serviceware SE  DE000A2G8X31

DGAP-News: Serviceware SE: Serviceware accelerates expansion during the first 9 months of fiscal 2018/2019


DGAP-News: Serviceware SE / Key word(s): Quarter Results
Serviceware SE: Serviceware accelerates expansion during the first 9 months of fiscal 2018/2019

25.10.2019 / 08:00
The issuer is solely responsible for the content of this announcement.

Press Release

Serviceware accelerates expansion during the first 9 months of fiscal 2018/2019

- Sales revenues plus 24.2 percent - SaaS revenues plus 58.9 percent

- Adjusted EBIT plus 19.9 percent

- Strong key account segment - first French key account gained through cubus

- Deutsche Flugsicherung uses software on Serviceware basis in its air traffic control centers

- Company on track to reach full-year forecast goals

Bad Camberg, 25 October 2019. Serviceware SE ("Serviceware", ISIN DE000A2G8X31) reports highly successful nine months in the fiscal year of 2018/2019. During the first three quarters, (1 December to 31 August) important strategic goals were reached in all areas of the expansion strategy: the extension of the modular ESM (Enterprise Service Management) platform, the internationalization of the enterprise, and the stronger approach towards major customers. The strategic success is accompanied by positive business figures. During the reporting period, sales revenues increased by 24.2 percent compared to the prior year period to EUR 47.7 million. Consequently, the sales dynamics continued to grow versus the half-year (+21.3 percent). Organic growth as well as the acquisition of cubus AG and SABIO during the past quarters were equally acting as drivers of this progress. Sales in the field of Software as a Service (SaaS)/Service increased over-proportionately by 58.9 percent to EUR 16 million. The EBIT adjusted by the expenses of the program to accelerate the future growth improved by 19.9 percent to EUR 4.1 million.

Program for growth acceleration on schedule

To achieve its long-term growth objectives, Serviceware has used the funds from the IPO in 2018 to launch a program for the acceleration of future growth. During the first three quarters of fiscal 2018/2019, a total of EUR 4.6m was invested as scheduled and expensed on an EBIT level. This amount includes investments into internationalization, temporary integration costs within the framework of inorganic growth, and the orientation towards the strategic key account business as well as acquisition-related costs and amortizations. Taking into account these expenses, the unadjusted EBIT amounted to EUR -0.5m. Last year, it was EUR 2.2m.

ESM Platform extended, promising key account acquisition, further internationalization

During the reporting period, Serviceware has further extended its integrated and modular ESM platform through the acquisition of the business intelligence specialist cubus AG. The integration of cubus into the ESM platform as a new "Serviceware Performance" module went faster than expected. With this module, for the first time Serviceware was able to gain a key account in France during the third quarter of 2019. Said account is a large infrastructure company in the telecommunications sector, which has acquired a SaaS subscription for more than half a million licenses for the coming three years. During the reporting period, cubus has made a positive contribution to the group result of Serviceware. SABIO GmbH, taken over during the past year, has likewise fully met the expectations with the new "Serviceware Knowledge" module. After the integration has now been completed, SABIO, too, has made a positive contribution to the group result and increased sales revenues in a clear double-digit percentage range. Cross-selling activities have had a successful development: various SABIO customers are now using additional offers of the Serviceware platform. Moreover, Serviceware Knowledge has succeeded in acquiring a leading provider of infrastructure solutions in the capital market from Greece as a customer and during the third quarter, a globally leading online mail-order company was gained as a customer. The modules that were already part of the ESM platform also performed well: At Deutsche Flugsicherung the "New Daily Log" solution was put into operation based on Serviceware Processes (helpLine) for all air traffic control centers in Germany. During the reporting period, Serviceware succeeded in gaining altogether 115 new customers of which around two thirds decided in favor of the ESM platform. The business volume per new customer was significantly increased. In the field of Commercial, the deal size for new customers in Germany more than 50 percent above the prior year period.

Cooperation with the Technical University of Darmstadt on Artificial Intelligence

During the third quarter, a far-reaching co-operation agreement in the field of Artificial Intelligence (AI) was entered into with the Technical University of Darmstadt. The goal is joint work and research on current issues in the field of Artificial Intelligence. The result of the research is to include possible applications of AI in the digital service processes as a whole, so that Serviceware customers can operate their digital service processes more cost effectively and efficiently. First concrete results for the Serviceware platform are still expected in the course of 2019.

Forecast corroborated

Based on the positive first three quarters of the fiscal year and the further improvement of its market position, Serviceware corroborates the positive forecast for the fiscal year as a whole.

Important ratios at a glance


    01 December until    
    31 August    
  IFRS (in kEUR) 2018/2019   2017/2018 Variation Variation
  Sales revenues 47,731   38,429 9,302 24.2 %
  thereof Service/SaaS 15,994   10,068 5,926 58.9 %
  EBIT (adjusted)* 4,061   3,386 675 19.9 %
  EBIT margin (adjusted) * 8.5 %   8.8 % -0.3 %  
  Result after taxes (adjusted) * 2,742   2,656 86 3.2 %

- For the earnings capacity of the Serviceware Group to remain comparable to prior years, the EBIT/EBITDA is adjusted for the expenses in conformity with the strategy, which was announced at the time of the IPO and implemented.

The 9-month report 2018/19 is available for download at www.serviceware-se.com

About Serviceware

Serviceware is one of the leading providers of software solutions for the digitization and automation of service processes (Enterprise Service Management), enabling companies to increase service quality and efficiently manage service costs.

The unique Serviceware Platform consists of the proprietary software solutions Serviceware Processes (helpLine), Serviceware Financial (anafee), Serviceware Resources (Careware), Serviceware Knowledge (SABIO) and Serviceware Performance (cubus). The solutions can be used as one integrated platform or independently from each other as stand-alone products.
Serviceware has more than 800 customers worldwide from various business sectors; among these are 9 DAX companies as well as 4 of the 7 biggest corporations in Germany. Serviceware's headquarter is located in Bad Camberg, Germany and the company has over 450 employees. For more information visit www.serviceware-se.com.

Media Relations

edicto GmbH
Axel Mühlhaus
Tel. +49(0) 69/905505-52
Email: [email protected]

25.10.2019 Dissemination of a Corporate News, transmitted by DGAP - a service of EQS Group AG.
The issuer is solely responsible for the content of this announcement.

The DGAP Distribution Services include Regulatory Announcements, Financial/Corporate News and Press Releases.
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Language: English
Company: Serviceware SE
Carl-Zeiss-Str. 16
65520 Bad Camberg
Phone: +49 6434 930 76-0
Fax: +49 6434 930 76-300
E-mail: [email protected]
Internet: www.serviceware.se
ISIN: DE000A2G8X31
Listed: Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, Stuttgart, Tradegate Exchange
EQS News ID: 896389

End of News DGAP News Service

896389  25.10.2019 


Die wichtigsten Finanzdaten auf einen Blick
  2016 2017 2018 2019 2020 2021 2022
Umsatzerlöse1 37,95 44,35 55,18 66,57 72,44 81,28 83,18
EBITDA1,2 3,82 5,87 3,39 -1,18 1,79 2,19 -1,63
EBITDA-Marge3 10,07 13,24 6,14 -1,77 2,47 2,69 -1,96
EBIT1,4 3,60 5,63 2,72 -2,31 -1,61 -1,27 -5,85
EBIT-Marge5 9,49 12,69 4,93 -3,47 -2,22 -1,56 -7,03
Jahresüberschuss1 2,33 4,65 -1,09 -1,15 -1,57 -2,00 -3,96
Netto-Marge6 6,14 10,48 -1,98 -1,73 -2,17 -2,46 -4,76
Cashflow1,7 4,16 5,82 -2,49 -7,23 -0,65 6,01 0,78
Ergebnis je Aktie8 0,22 0,44 -0,10 -0,11 -0,15 -0,20 -0,37
Dividende8 0,00 0,00 0,00 0,00 0,00 0,00 0,00
Quelle: boersengefluester.de und Firmenangaben

  Geschäftsbericht 2022 - Kostenfrei herunterladen.  
1 in Mio. Euro; 2 EBITDA = Ergebnis vor Zinsen, Steuern und Abschreibungen; 3 EBITDA in Relation zum Umsatz; 4 EBIT = Ergebnis vor Zinsen und Steuern; 5 EBIT in Relation zum Umsatz; 6 Jahresüberschuss (-fehlbetrag) in Relation zum Umsatz; 7 Cashflow aus der gewöhnlichen Geschäftstätigkeit; 8 in Euro; Quelle: boersengefluester.de

Wirtschaftsprüfer: RSM

WKN Kurs in € Einschätzung Börsenwert in Mio. €
A2G8X3 7,120 Halten 74,76
KGV 2024e KGV 10Y-Ø BGFL-Ratio Shiller-KGV
25,43 0,00 0,00 -237,33
1,50 96,22 0,90 -29,96
Dividende '22 in € Dividende '23e in € Div.-Rendite '22e
in %
0,00 0,00 0,00 11.05.2023
Q1-Zahlen Q2-Zahlen Q3-Zahlen Bilanz-PK
28.04.2023 28.07.2023 27.10.2023 24.03.2023
Abstand 60Tage-Linie Abstand 200Tage-Linie Performance YtD Performance 52 Wochen
1,40% 1,02% 9,54% -34,07%
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