06.07.2023 USU Software AG  DE000A0BVU28

EQS-News: USU positioned as a leader for Enterprise Service Management in the international SPARK Matrix study


EQS-News: USU Software AG / Key word(s): Study results/Study results
USU positioned as a leader for Enterprise Service Management in the international SPARK Matrix study

06.07.2023 / 09:15 CET/CEST
The issuer is solely responsible for the content of this announcement.

  • The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Enterprise Service Management vendors.  
  • USU, with its comprehensive technology and customer experience management, has received strong ratings across the parameters of technology excellence and customer impact.

Möglingen, July 6, 2023. In their international SPARK Matrix™ Enterprise Service Management 2023 study, Quadrant Knowledge Solutions analysts rank USU as a technology leader. SPARK Matrix™ contains a detailed analysis of global market dynamics, key trends, vendor landscape and competitive positioning in Enterprise Service Management (ESM). The study provides users with strategic information to assess leading technology vendors' capabilities, competitive differentiation and market position. The ESM study SPARK Matrix™ can be requested on the website of Quadrant Knowledge Solutions.

According to Sofia Ali, Senior Analyst, Quadrant Knowledge Solutions, “USU offer ESM solution for diverse set of functionalities for HR, facility management, corporate service, GDPR, financial and marketing services. USU ESM features include the no-code/low-code based platform with common UI for a wide range of business apps. It also offers a pre-configured self-service portal or chatbots with a multi-bot architecture which consists of lead bots and underlying expert bots for specific use cases.” “USU is capable of catering to the diverse customer needs across industry verticals, with its comprehensive capabilities, compelling customer references, comprehensive roadmap & vision, and product suite with high scalability, have received strong ratings across technology excellence and customer impact and has been positioned as a leader in the SPARK Matrix: Enterprise Service Management, Q2, 2023,” adds Sofia.

"We are thrilled to receive the award from Quadrant Knowledge Solutions. The SPARK MatrixTM for Enterprise Service Management is a comprehensive international market study that analyzes and evaluates the solutions of the leading ESM providers in detail. Therefore, we are proud to be classified as a leader in the overall ranking. Whether on-premises, as a SaaS, or hybrid solution, our modular and scalable product suite allows for the centralized mapping of all service and support processes. Additionally, over 100 ESM-relevant processes are delivered out of the box," affirms Peter Stanjeck, Senior Vice President at USU.

“Quadrant Knowledge Solutions defines “Enterprise Service Management (ESM) as a solution which automates, guides, improves, and prioritizes business processes and workflows through various service management practices.  ESM solution utilizes service management practice, modules, and Information Technology Infrastructure Library (ITIL) guidelines to expand its capabilities into other business functions beyond traditional IT infrastructure domain. The solution enables business and IT leaders to expand this practice into multiple non-IT business functions such as HR, facility management, finance, corporate, marketing, legal, and customer experience initiatives to automate, digitalize, and improve organizational IT infrastructure and operations activities.”

ESM solution has been evolved from IT service management (ITSM) solution that was limited to managing only IT related tasks, issues, and processes such as back-office, ticketing, and service desk capabilities. ESM market is fueled due to the rise in demand of digitalization, collaboration, remote working, and enhancing employee & customer experience by integrating front and back-office tasks.

This press release is available at https://www.usu.com


About USU Software AG

As a leading provider of software and service solutions for IT and customer-service management, USU enables companies to manage the requirements of today’s digital world. Global organizations use our solutions to cut costs, become more agile, and reduce risks – with smarter services, simpler workflows, and better collaboration. With more than 40 years of experience and locations worldwide, the USU team brings customers into the future. 

In addition to USU GmbH, which was founded in 1977, the subsidiaries USU Technologies GmbH, USU Solutions GmbH, USU Solutions Inc., and USU SAS also belong to USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard of the German Stock Exchange.

Further information: https://www.usu.com


About Quadrant Knowledge Solutions

Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments.

For more available research, please visit https://quadrant-solutions.com/market-research/



USU Software AG
Corporate Communications
Dr. Thomas Gerick
Tel.: +49 (0) 71 41 48 67 440
E-mail:  [email protected]

USU Software AG
Investor Relations
Falk Sorge
Tel.: +49 (0) 71 41 48 67 351
E-mail:  [email protected]

06.07.2023 CET/CEST Dissemination of a Corporate News, transmitted by EQS News - a service of EQS Group AG.
The issuer is solely responsible for the content of this announcement.

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Language: English
Company: USU Software AG
71696 Möglingen
Phone: +49 (0)7141 4867-0
Fax: +49 (0)7141 4867-200
E-mail: [email protected]
Internet: www.usu-software.de
Listed: Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, Hamburg, Munich, Stuttgart, Tradegate Exchange
EQS News ID: 1673737

End of News EQS News Service

1673737  06.07.2023 CET/CEST


Die wichtigsten Finanzdaten auf einen Blick
  2017 2018 2019 2020 2021 2022 2023e
Umsatzerlöse1 84,36 90,49 95,63 107,33 111,90 126,52 135,50
EBITDA1,2 6,84 5,51 9,92 13,38 14,39 16,84 14,20
EBITDA-Marge3 8,11 6,09 10,37 12,47 12,86 13,31
EBIT1,4 3,22 2,71 4,05 7,02 9,67 11,80 9,70
EBIT-Marge5 3,82 2,99 4,24 6,54 8,64 9,33 7,16
Jahresüberschuss1 3,37 0,96 5,27 5,48 6,76 7,58 6,00
Netto-Marge6 3,99 1,06 5,51 5,11 6,04 5,99 4,43
Cashflow1,7 5,17 2,00 9,52 17,74 13,35 10,37 0,00
Ergebnis je Aktie8 0,32 0,09 0,50 0,52 0,64 0,72 0,55
Dividende8 0,40 0,40 0,40 0,40 0,50 0,55 0,40
Quelle: boersengefluester.de und Firmenangaben

  Geschäftsbericht 2022 - Kostenfrei herunterladen.  
1 in Mio. Euro; 2 EBITDA = Ergebnis vor Zinsen, Steuern und Abschreibungen; 3 EBITDA in Relation zum Umsatz; 4 EBIT = Ergebnis vor Zinsen und Steuern; 5 EBIT in Relation zum Umsatz; 6 Jahresüberschuss (-fehlbetrag) in Relation zum Umsatz; 7 Cashflow aus der gewöhnlichen Geschäftstätigkeit; 8 in Euro; Quelle: boersengefluester.de

Wirtschaftsprüfer: RSM Ebner Stolz

USU Software
WKN Kurs in € Einschätzung Börsenwert in Mio. €
A0BVU2 16,000 Kaufen 168,38
KGV 2025e KGV 10Y-Ø BGFL-Ratio Shiller-KGV
15,09 29,16 0,52 28,52
3,38 16,24 1,33 9,48
Dividende '22 in € Dividende '23e in € Div.-Rendite '23e
in %
0,55 0,55 3,44 02.07.2024
Q1-Zahlen Q2-Zahlen Q3-Zahlen Bilanz-PK
23.05.20234 29.08.2024 22.11.2023 28.03.2024
Abstand 60Tage-Linie Abstand 200Tage-Linie Performance YtD Performance 52 Wochen
-6,61% -15,46% -5,04% -22,33%
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