20.09.2023 USU Software AG  DE000A0BVU28

EQS-News: USU Industrializes Knowledge Processes Through New AI-Based Knowledge Database Solution


EQS-News: USU Software AG / Key word(s): Miscellaneous
USU Industrializes Knowledge Processes Through New AI-Based Knowledge Database Solution

20.09.2023 / 08:26 CET/CEST
The issuer is solely responsible for the content of this announcement.

  • Knowledge modules to be usable by both humans and machines in the future
  • Generative AI minimizes efforts for content creation, maintenance, and usage

Möglingen, September 20, 2023. With the deployment of generative AI, the role of knowledge databases is fundamentally changing. Organizations are on the threshold of industrializing their knowledge processes. In the future, knowledge databases will be operated by machines and humans for both machines and humans. The expansion of machine knowledge requires a different approach to text creation, using specific formatting, tags, or keywords, detailing functionalities, and elaborating on dependencies or causal chains. With the integration of ChatGPT into its leading knowledge database, USU now offers a customer service solution that significantly relieves service teams by enabling automated, high-quality services.

In practice, creating and structuring relevant content for various use-cases is very labor-intensive and thus one of the biggest hurdles to implementing a corresponding knowledge database. Generative AI will support this in the future by analyzing, classifying, and organizing important information from tickets, manuals, etc., into clear structures. Creating FAQs from extensive documents will also be accomplished in just a few interaction steps. Furthermore, the rephrasing of answers according to the target audience or in the "tone of voice" of the company is possible.

"The use of generative AI leads to a fundamentally different way of working in customer service. While machines now have highly developed language knowledge, they do not have subject matter knowledge. Both come together in our knowledge database. In the future, knowledge modules will be written and formatted in such a way that they can be interpreted and processed by machines," says Harald Huber, CTO and Managing Director of USU.

This press release is available at https://www.usu.com


About USU Software AG

As a leading provider of software and service solutions for IT and customer-service management, USU enables companies to manage the requirements of today’s digital world. Global organizations use our solutions to cut costs, become more agile, and reduce risks – with smarter services, simpler workflows, and better collaboration. With more than 45 years of experience and locations worldwide, the USU team brings customers into the future. 

In addition to USU GmbH, which was founded in 1977, the subsidiaries USU GmbH, USU SAS, and USU GK also belong to USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard of the German Stock Exchange.

Further information: https://www.usu.com



USU Software AG
Corporate Communications
Dr. Thomas Gerick
Tel.: +49 (0) 71 41 48 67 440
E-mail:  [email protected]

USU Software AG
Investor Relations
Falk Sorge
Tel.: +49 (0) 71 41 48 67 351
Fax: +49 (0) 71 41 48 67 108
E-mail:  [email protected]

20.09.2023 CET/CEST Dissemination of a Corporate News, transmitted by EQS News - a service of EQS Group AG.
The issuer is solely responsible for the content of this announcement.

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Language: English
Company: USU Software AG
71696 Möglingen
Phone: +49 (0)7141 4867-0
Fax: +49 (0)7141 4867-200
E-mail: [email protected]
Internet: www.usu-software.de
Listed: Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, Hamburg, Munich, Stuttgart, Tradegate Exchange
EQS News ID: 1729921

End of News EQS News Service

1729921  20.09.2023 CET/CEST


Die wichtigsten Finanzdaten auf einen Blick
  2017 2018 2019 2020 2021 2022 2023e
Umsatzerlöse1 84,36 90,49 95,63 107,33 111,90 126,52 135,50
EBITDA1,2 6,84 5,51 9,92 13,38 14,39 16,84 14,20
EBITDA-Marge3 8,11 6,09 10,37 12,47 12,86 13,31
EBIT1,4 3,22 2,71 4,05 7,02 9,67 11,80 9,70
EBIT-Marge5 3,82 2,99 4,24 6,54 8,64 9,33 7,16
Jahresüberschuss1 3,37 0,96 5,27 5,48 6,76 7,58 6,00
Netto-Marge6 3,99 1,06 5,51 5,11 6,04 5,99 4,43
Cashflow1,7 5,17 2,00 9,52 17,74 13,35 10,37 0,00
Ergebnis je Aktie8 0,32 0,09 0,50 0,52 0,64 0,72 0,55
Dividende8 0,40 0,40 0,40 0,40 0,50 0,55 0,40
Quelle: boersengefluester.de und Firmenangaben

  Geschäftsbericht 2022 - Kostenfrei herunterladen.  
1 in Mio. Euro; 2 EBITDA = Ergebnis vor Zinsen, Steuern und Abschreibungen; 3 EBITDA in Relation zum Umsatz; 4 EBIT = Ergebnis vor Zinsen und Steuern; 5 EBIT in Relation zum Umsatz; 6 Jahresüberschuss (-fehlbetrag) in Relation zum Umsatz; 7 Cashflow aus der gewöhnlichen Geschäftstätigkeit; 8 in Euro; Quelle: boersengefluester.de

Wirtschaftsprüfer: RSM Ebner Stolz

USU Software
WKN Kurs in € Einschätzung Börsenwert in Mio. €
A0BVU2 16,400 Kaufen 172,59
KGV 2025e KGV 10Y-Ø BGFL-Ratio Shiller-KGV
15,47 29,23 0,53 29,23
3,46 16,64 1,36 9,73
Dividende '22 in € Dividende '23e in € Div.-Rendite '23e
in %
0,55 0,55 3,35 02.07.2024
Q1-Zahlen Q2-Zahlen Q3-Zahlen Bilanz-PK
23.05.20234 29.08.2024 22.11.2023 28.03.2024
Abstand 60Tage-Linie Abstand 200Tage-Linie Performance YtD Performance 52 Wochen
-4,78% -14,34% -2,67% -19,61%
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